Sew Technician at The Gear Fix – Advanced Gear Repair & Customer Service

 Location: The Gear Fix // Bend, OR
Pay: $19 – $25 per hour (based on experience)
Schedule: Full-time (4-day work week) must be available at least one weekend day

Do you love working with your hands and bringing well-loved outdoor gear back to life? We’re looking for an experienced Sew Technician to join our repair-focused, sustainability-driven team. If you have advanced sewing and gear repair skills, enjoy problem-solving, and take pride in quality craftsmanship, this is the perfect opportunity to work with like-minded people who believe in keeping gear in action and out of landfills.

What You’ll Do:

 Advanced Gear Repair & Sewing

• Perform high-quality, advanced sewing repairs on a variety of outdoor gear and technical fabrics.

• Maintain efficient turnaround times while ensuring precision and durability.

• Troubleshoot complex repairs and determine the best techniques for each item.

 Customer Service & Shop Support

• Assist customers with repair inquiries, DIY project advice, and product recommendations.

• Process register transactions for repair services and retail sales.

• Answer phones and emails, handling customer inquiries or directing them as needed.

• Clearly communicate service timelines, pricing, and repair options.

 Service Intake & Processing

• Assess incoming items and determine appropriate repairs and pricing.

• Log repairs, ensuring accurate customer and service details.

• Label and track all service items through completion.

• Follow up with customers regarding repairs, pricing, and shipping updates.

 Shop Operations & Team Involvement

• Maintain shop machinery and tools in top working condition.

• Participate in trainings, audits, and shop meetings.

• Contribute to cleaning and organizing tasks to keep an efficient workspace.

• Assist with after-hours clinics and community events as needed.

What We’re Looking For:

•  Advanced sewing skills with experience in gear repair, heavy fabrics, and technical outdoor materials.
•  Ability to troubleshoot complex repairs and execute them with precision.
• Strong attention to detail and ability to maintain efficiency in a fast-paced environment.
•  Customer service experience and the ability to clearly explain repair services.
•  Ability to work independently while contributing to a team-focused shop.
•  Availability to work at least one weekend day.

Why Work With Us?

•  4-Day Work Week – More time to create, adventure, and recharge!
•  Full Health & Dental Coverage – We’ve got you covered.
•  Dog-Friendly Shop – Bring your pup to work!
•  Education Stipend – Keep learning and improving your craft.
•  Hands-On Experience with All Gear Types – From jackets to backpacks, every repair is different.
•  Community Events & Training Opportunities – Be part of something bigger.
•  Sustainability-Focused Business – Help extend the life of high-quality outdoor gear and reduce waste.

 How to Apply:
Send your resume and a cover letter about why you’d be a great fit to opportunities@thegearfix.com or better yet, stop by the shop! Bonus points if you share a repair challenge you’ve solved or a project you’re proud of!

Join a team dedicated to community, adventure, and sustainability.