Assistant Manager

Job Summary:  
As the Assistant Manager, you recruit, coordinate, motivate and lead a team in one of Patagonia’s retail stores. You maintain your store as a leader in top-of-the-line customer service, environmental activism, outdoor sport and positive vibes. You act as an ambassador for Patagonia in your business community.  You ensure that our customer-service experience is best-in-class: consistent, authentic, engaging and aligned with Patagonia’s core values. You lead by example and inspire your team to live Patagonia’s mission, both in the store and in the community.

You are an accessible, transparent and supportive leader, and you act as an entrepreneur for your store using Patagonia’s mission and core values as your compass. You coach your Team Leaders on their communication and ownership skills, support a steady feedback loop with the manager and store owner.  You recruit and hire people who are passionate about the planet. You spend significant time on the sales floor and lead by example. You educate your team on environmental campaigns and local initiatives.

 

Job Specifications:
Starting Wage: $45,000 / year or the hourly equivalent (with 4- or 5-day work day weeks available).

Weekends are a requirement.

Employment Type: Year Round

Shift Type: Full Time hours available

Minimum Age: At least 18 years of age

 

Job Benefits:
4 Day Work Week (10-hour shifts) or traditional 5-day work week.

Medical Insurance plan (after 60-day period)

3 weeks of paid time off per year (4 weeks after 2-year anniversary)

401K plan

Patagonia and outdoor product discounts

Bonus Program for meeting team sales goals

Job Responsibilities:

Customer Service That Is Not Bound by Convention
You empower the staff to offer outstanding service through consistent personal examples and encouragement.

You offer proactive coaching (both constructive and complimentary) to continually elevate customer service.

Being Business-Minded
In conjunction with your Store General Manager, you strategize to meet expense and profit goals for the store.
You have a keen eye for the look and feel of your store and know that powerful visual merchandising, good habits, store cleanliness and maintenance all support a strong business.

Developing Leadership
You hire with a focus on diversity and include staff who represent the community where your store is located.

Your staff never have to guess how they’re doing since you provide ongoing feedback, coaching, training and acknowledgment.

Being Action-Oriented, Taking Initiative and Delegating
You partner with the In-Store Visual Merchandiser or Visual Team Leader to identify and execute regular priorities.

Leading By Example and Actively Coaching
You lead by example and inspire your team to live Patagonia’s mission, both in the store and in the community.

You serve as a role model and coach for the team by identifying and delegating daily priorities of your store’s Retail Environmental Activism Program.

You value and enjoy team-based ideation and problem solving.

You maintain positive relationships with management, team members and store partners.

You keep lines of communication open among management and team members by ensuring that expectations are upheld and objectives are met.

You identify growth opportunities for team members within the Retail Environmental Activism Program and partner with management to address them.

You ensure optimal inventory levels on the sales floor.

Valuing And Demonstrating Quality in All That You Do
You ensure the safety and well-being of all customers and employees.

You assist management in the hiring of people who pursue passions that are related to our products and philosophy.

Job Requirements:
Proven service experience and thriving when managing a team-based atmosphere

Passionate about communities, the environment, and caring for others

Experience successfully leading in an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creatively

History of building and maintaining relationships with ease and desires to put the customer at the center of everything they do

Experience managing a team of people and a passion for growing and developing employees.

Demonstrates highly developed emotional intelligence.

Ability to make sound judgment calls and manage all operations in the absence of the General Manager.

Flexible amidst competing priorities and adaptable to the fast-paced environment of a retail store while rallying the team with positivity.

Interest and aptitude for strategic business planning that responds to a specific community.

High School Diploma or GED Equivalent; Business area training or education preferred
1-3 years of retail supervisor experience.

Ability to work in a fast-paced retail environment, multitask and manage multiple customers

Ability to work a flexible schedule including nights, holidays, and weekends