Grocery Retail Associate & Shift Lead

Tomi Mart is a local, women- and ANHPI-owned specialty Asian grocery store in Bend, Oregon. We’re more than just a market – we’re a small but mighty team building a hub for culture, community connection, collaboration, and celebration! These roles are hands-on grocery retail positions while supporting the overall flow of the shop and impact we make on our customers.

Tomi Mart started with a vision: to create a space rooted in connection, culture, and care. That dream came first – and the market grew from it. We saw an undeniable need in our community, and building a grocery store became the perfect way to bring our vision to life.

We’re here to offer more than hard-to-find ingredients and nostalgic snacks. We’re creating a welcoming, representational space – one that feels familiar and joyful. Whether you’re quickly stopping in to grab some staples or staying to discover and chat.

That experience starts with our team. Every shared recommendation, every thoughtful interaction, every shelf you stock – it all helps shape the energy and experience of Tomi Mart. You’re not just part of this vision. You’re what makes it real.

There are Part-time & Full-time Opportunities available.

• Grocery Retail Associate

Stocking shelves, serving community, spreading good vibes

• Grocery Retail Shift Lead 

Keeping the flow, bringing the flavor 

The Most Important Thing

The most important priority for our team is to deliver great customer moments. Whether it is their first time in – or they’re a regular – we aim to provide an engaging, warm, and welcoming space to everyone that comes in.  

Key Responsibilities

• Greeting and engaging with everyone that walks through our doors 
• Sharing product knowledge and recipe suggestions
• Help locate items we have and offering Product Suggestion Forms if we do not 
• Answering questions and providing recommendations 
• Building community; highlight local orgs, resources, and events 
• Fill the space – with music, incense, and good spirits 
• Deliver friendly, helpful, and culturally mindful customer service
• Identify customer needs and assist them to the best of your abilities 
• Operate the register and handle transactions accurately and efficiently
• Restock and rotate products, keeping shelves tidy and organized 
• Maintain merchandising standards so the displays stay intentional and fresh
• Collaborate with teammates to ensure restocking and daily tasks are done well 
• Regularly assist in receiving and organizing product deliveries
• Keep shared spaces clean and sanitized; surfaces, coolers, and equipment
• Take out trash and recycling, break down cardboard, and move pallets 
• Be flexible and willing to step in when needed
• Must be available to work nights, weekends, and holidays
• Occasionally facilitate special product orders 
• Often participate in very important snack taste-testing duties

You Are

• Excited about working in a hands-on retail environment
• Curious and eager to learn about our products and share them with others
• Friendly and patient, with a collaborative spirit
• Attentive to detail and quick to identify what needs doing
• Comfortable working on your feet and moving at a steady pace
• Looking for ways to keep the shop clean, well-stocked, and running smoothly
• Proud to be part of a mission that values inclusion, culture, and good food

Qualifications

• Demonstrates respect for and understanding of cultural differences
• Must be enrolled in high school or have a diploma/equivalent if 18 or older
• Eligible to work in the U.S.
• Willingness to learn and share product knowledge
• Strong communication and customer service skills
• Ability to work in a fast-paced retail environment
• Attention to detail and a positive attitude
• Prior grocery or retail experience is a plus
• Must have or be willing to obtain a food handler’s card
• Must be able to lift 25–50 lbs and stand for 6–8 hours

Shift Lead Add-On
Keeping the flow, bringing the flavor 

In addition to above, Shift Leads further support daily operations by:

• Being a keyholder: opening and closing the shop independently
• Balancing the till, preparing deposits, and co-managing the change orders
• Serving as the point person when the owners are off-site
• Being a resource for product and cooking knowledge
• Helping to troubleshoot when needed and keeping things flowing smoothly

Additional Requirements for Shift Leads

• Prior grocery or retail experience is required
• Familiarity with ingredients, recipes, and cooking styles from a variety of pan-Asian cuisines

If you’re interested in joining Team Tomi please send inquiries + cover letter + resume to hello@tomimartbend.com. We are accepting applications until Monday, 5/26/2025.